STORE POLICY
SHIPPING POLICY
Standard shipping within India (7-10 days) Rs.300
We do not ship outside India at the moment.
TERMS & CONDITIONS
REFUNDS
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In case of wrong product received on delivery should be reported to us via email within 5 days of delivery including any holidays. This must be notified to us via email for us to initiate the replacement process.
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The return of a defective product needs to be initiated within 48 hours from when it was delivered. Please contact us via email.
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If the product is badly damaged in transit, we will provide replacement free of cost. We may ask for a few images for our record.
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CANCELLATIONS
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If an order is cancelled within 30 minutes of ordering, a 100% return will be issued. Cancellations requests made after 30 minutes of order placed are non-refundable. The customer shall reach out to us on via email on butterflyriders@gmail.com along with the details of the order that needs to be cancelled.
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Refund will be made in the same form in which the payment has been received within 2 working days.
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In case of cancellations for the reasons attributable by Butterfly Riders or the Payment Gateway, we will offer you a full refund.
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In case of double payments due to payment gateway issues, one of the orders will be cancelled and refunded 100%.
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TERMS AND CONDITIONS
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In case of incorrect address provided by the customer, there will not be any refund issued. New parcel/s will be sent out only after the original parcel has returned back to the sender. Once the original parcel has returned to the sender, we will re-post it for the posting charges mentioned on the website. In this case, you will be contacted by the Butterfly Riders Team. Please make sure to enter valid details while placing order.
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Using coarse language while communicating will strictly not be entertained. This is non-negotiable and we reserve the rights to terminate the communication.
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To order in bulk please email the team to know about discounts available.
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If you would like your order by a certain day, please reach out to us and we will do our best to accommodate you.
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PAYMENT METHODS
You can use Credit/Debit card, UPI and Domestic Wallet to buy all flow products on our website.
FAQ'S
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Where do we ship to?Currently we only ship within India.
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What if I want to order items in bulk?Please contact us via email to know more about discounts and offers you can avail by ordering items in bulk
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I have a query/issue regarding my order.For any issues please write to us via email at butterflyriders@gmail.com. We are here to help!